A Greenpoint resident reports that she had an extreme reaction to a medication mistakenly given to her with her regular prescription, dispensed at a Rite Aid Pharmacy on Manhattan Avenue in Greenpoint (the one that used to be a movie palace in the 1920s, and then a roller disco hall before it became a Rite Aid in the 1980s).
“I felt dizzy, broke into a profuse cold sweat, had massive ear ringing, I went blind and passed out. I thought I was dying. I came to, was very groggy and finally my vision came back,” says Alexandra [who prefers to be identified by her first name only].
Alexandra then checked the contents of her prescription and noticed eight additional pills mixed in with her prescription. They were similar: small, round, white, but slightly larger with a different imprint.
When she called Rite Aid to inform them of the incident, and to find out what the unprescribed pills were for, a pharmacist admitted they were packaged with hers in error. She discovered through her own research that the extra pills were for Parkinson’s Disease, and a Rite Aid employee said they were for restless leg syndrome.
The floor manager at the Rite Aid apologized to Alexandra and gave her a $20 Rite Aid gift card.
But Alexandra was also promised a formal apology to be sent to her in the mail by the location’s corporate manager, Gina Kim, who according to Alexandra also indicated to her that the entire staff at the location would be retrained.
To date, over a month has passed, and Alexandra says no apology was ever received, and it is unclear if the employees were retrained. Subsequent calls by Alexandra to Kim, have been ignored.
“Sending me that apology would be the simple and decent thing to do. I’d also like the public to know about this. People should be aware,” says Alexandra.
Phone calls to the Rite Aid corporate office were not returned.
Update 10:46 a.m.: The day following a call made by WG News + Arts to Rite Aid, a corporate representative from Rite Aid contacted Alexandra to hammer out a settlement and agreed to send a letter of apology. The rep couldn’t confirm whether pharmacists received retraining.